Privacy Policy

Simutech Solutions is committed to providing quality products and services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.simutech.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our products and services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Simutech Solutions will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Users in the EEC and UK

Residents in the European Economic Area and the United Kingdom (together, for purposes of this section of the Privacy Policy, “EEA”), as well ascertain other jurisdictions, are entitled to certain rights and disclosures with respect to their Personal Data.

Our legal bases for collecting and using your Personal Data include:

- The performance of your contract or to enter into the contract and to take action on your requests. For example, the processing of your account registration, providing our services, platforms, and products to you, providing customer service to you.

- Our legitimate business interests. For example, fraud prevention, maintaining the security of our network and services, and maintaining, analyzing, and improving our products and services.

- Compliance with a mandatory legal obligation. For example, maintaining administrative records which are subject to mandatory retention periods. We may also collect your Personal Data to record your requests to exercise your rights and to verify your identity for such requests.

- Consent you provide where we do not rely on another legal basis. Consent may be withdrawn at any time.

In some countries, and in particular if you are located in the EEA, you may have the right to:

- Access your personal information;

- Correct inaccurate personal information;

- Request erasure of your personal information without undue delay;

- Request the restricted processing of your personal information;

- Request portability of the personal information that you have given us; and

- To object to the processing of your personal information.

To exercise any of these rights, please contact us as set forth in the “Privacy Policy Complaints and Enquiries” section below and specify which privacy right(s) you wish to exercise. We may need to verify your identity in order to honor your request.

If you have any issues with our compliance, you have the right to lodge a complaint with an EEA supervisory authority. We would, however, appreciate the opportunity to first address your concerns and would welcome you directing an inquiry first to us per the “Privacy Policy Complaints and Enquiries” section below.

Policy Updates

This Policy may change from time to time and is available on our website at https://www.simutech.com.au/privacy-policy

If you have any queries or complaints about our Privacy Policy please contact us by emailing info@simutech.com.au

Version 1.0 - updated 14 Jan 2025

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